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reception area Open office area Meeting room Meeting room CEO office Manager office
Set a special telephone line to resolve the confusion from clients and supply free technology services by telephone.
Consider the demands of clients carefully , study the situation of the installation condition , Team up the related staff and workers promptly , give clients design program details to help them choose the products which they wanted as soon as possible
Service In - sales :
Try the best to meet the reasonable demands by clients Provisional changed .
Keep close touch with the clients during the period if installation .
Cooperate friendly with the clients, satisfy the clients with the best quality of led display .
Normal products have one year guarantee, and whole life maintenance, free charges . we just charge materials cost only if products out off guarantee.
You can down load and upgrade the related operating software of Led display freely from our company website , so as to resolve the problems when you use our led display .
Check the quality of appliance , do maintenance job and ask good suggestions form clients on a regular time schedule .
1) Guarantee Time: Within one year after delivery form factory
2) Maintenance Coverage : LED modules,Power supply ,Control system and other accessories ( This warranty exclude accessories purchasing form other factory )
3) Maintenance Mode :
By returned maintenance , through express or by other way
4) Response time for maintenance :
1. Return mode: after receiving the returned products, we will repaired them within 24 hours and send them back to the user;
2. Telephone or internet mode: we will contact user within 2 hours after getting informations and give solution within 8 hours;
3. On-site mode: ( only for user inside china ) after receiving maintenance request , we will respond within 48 hours to user in Guangdong province; 72 hours to user outside Guangdong province, In the case of some special conditions , problems could be solved on the basis of friendly negotiation between two parties.
Upgrade Service :
Unschedule,we will upgrade our system of products without extra formal; we’ll do our best to help users with upgrading ; the following conditions are excluded by this warranty :
1. Without approved documents;
2. Series code on products having been torn or changed ;
3. Damage caused by lighting strike or electrical problems;
4. Risks caused by irresistible incidents includes all kinds of natural disasters, fire, wars, policy changes, and some other human error accidents.
5. Users or third party refit or repaired by themselves without VEGOO’s permission ;
6. Water intrusion or corrosion caused by improper keeping or operating ;
7. Over period of free maintenance .
Contact Person: Mrs. Linda Ma