1. After-sales service:
1) Service principles: response in time, solve problems as soon as possible and ensure the use.
2) Service period: In the Maintenance period of the LED screen, free of all maintenance charges; After Maintenance period, only charge the material costs fees free of manual work fees.
3) Service scope: If the users find any problem that cannot be solved, please contact our company, we can respond within 24 hours. In order to shorten the maintenance time, Our Company will deploy some spare parts such as power and chips etc.
4) Under normal use and storage, Our Company will be responsible for the equipment.
2. Pre-sales service:
1) Our company can arrange professionals to conduct site installation and debugging in strict accordance with the requirements of the schemes and the original manual. If there is any special requirement, it is necessary to make changes to part installation scheme, we will coordinate with users. Our company can ensure the consistency of completion time and contracted time. Any problems caused by natural factors or man-made, we will discuss with the client to find solutions.
2) Our company can train the users based on the manual. The training includes system use, system maintenance, and equipment protection.